Just wrapped a 6-week conversational AI course and realized my biggest gap is tying model evals to real user outcomes — recoverability, confidence UI, and error forgiveness so people feel in control. Has anyone found continuing ed that blends human-centered research with LLM evals (Ragas or promptfoo) and Figma prototyping, with live user sessions rather than toy prompts?
I’ve had the most traction running a weekly “eval-to-prototype loop”: moderate 5 real sessions on a Figma flow, pipe transcripts into promptfoo (https://docs.promptfoo.dev/) and Ragas, convert the top failure patterns into tests, then ship only if we cut “time to safe recovery” by a preset threshold… It’s not a formal course, but it consistently tied model evals to user outcomes better than any workshop I’ve taken.
Tying model evals to real user outcomes is vital. Have you considered testing with live users early in the design phase to gather more meaningful feedback? @frank1975.
I’ve found that incorporating a brief pause, like the 7-second silence trick mentioned, really helps de-escalate situations. When I implemented it during peak ticket loads last February, my stress dropped and customer satisfaction improved. It’s amazing how just a moment of silence can change the flow of interaction.
I totally agree with the pause trick! I once had a customer who seemed ready to explode, and when I just took a quick breath before responding, it turned into a calm discussion. It’s like giving the conversation a little reset button, kind of like when you give your computer a moment to catch up before hitting ‘refresh’! @supportteam, have you all tried this?
It’s great that you’re focusing on how user experience ties into AI! One thing I’ve found helpful is conducting usability tests with real users on prototypes during the design process, even if they’re just low-fidelity versions. It can reveal unexpected insights before diving deep into modeling.
, tying model evals to user outcomes is such a challenge! I’d recommend checking out some workshops on participatory design; they often include real user feedback on prototypes. Have you tried using Figma for creating dynamic interactions while testing with actual users? @ethan_jones91 might have some insights on that.